bel4d Privacy Policy

1. Definitions

Throughout this Privacy Policy, the following definitions apply:

• "bel4d" / "we" / "us" / "the Company" — the operator of the bel4d Platform at bel4d.pro.
• "Platform" — the bel4d website, mobile browser interface, and all associated services accessible at bel4d.pro.
• "Member" / "you" / "your" — any individual who has registered an account or otherwise accesses the Platform.
• "Personal Data" — any information that identifies or can reasonably be used to identify a natural person, including name, email address, phone number, IP address, device identifiers, and financial data.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "KYC" — Know Your Customer identity verification procedures.
• "IDR" — Indonesian Rupiah, the transaction currency used on the Platform.
• "Third-Party Providers" — external service providers engaged by bel4d to deliver specific operational services, including payment processors, KYC verification partners, game studios, and fraud detection services.

2. Personal Data We Collect

bel4d collects Personal Data across several categories depending on your interaction with the Platform:

2.1 Registration Data

When you create a bel4d Account, we collect the information you provide during registration, which may include:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address (city and province, e.g., Jakarta, Surabaya, Bandung, Bali)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and verify Member identity, bel4d may collect:

• Government-issued photo identification (KTP, passport, or SIM)
• Proof of address documentation
• Proof of payment method ownership (e.g., bank statement showing account holder name matching the registered Member name)
• Selfie or live identity confirmation photograph where required

2.3 Financial Transaction Data

bel4d records transactional data associated with your Wallet, including deposit and withdrawal amounts, payment method references (e.g., last four digits of bank account, e-wallet identifier), transaction timestamps (WIB), and transaction reference numbers. bel4d does not store full bank account numbers or e-wallet login credentials.

2.4 Gaming Activity Data

bel4d logs gaming activity for audit, fairness verification, and responsible gaming purposes, including bet history, game session durations, wagering amounts, and win/loss records.

2.5 Technical and Device Data

When you access the Platform, bel4d automatically collects certain technical data, including IP address, device type and operating system, browser type and version, referring URL, and session duration. This data is used for security monitoring, fraud detection, and platform performance optimization.

2.6 Communications Data

If you contact bel4d Customer Support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Collect Your Data

bel4d collects Personal Data through the following channels:

• Directly from you — when you complete account registration, submit KYC documents, make a deposit or withdrawal request, or contact Customer Support.
• Automatically — through cookies, web beacons, and server logs when you access or browse the Platform.
• From Third-Party Providers — bel4d may receive data from identity verification partners, payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), and fraud detection services in connection with transaction processing and KYC compliance.

4. How We Use Your Personal Data

bel4d processes your Personal Data for the following purposes:

bel4d does not use your Personal Data for automated decision-making that produces significant legal effects without human review, except where required by anti-fraud or anti-money laundering systems, in which case you retain the right to request human review of any automated decision affecting your Account.

5. Legal Basis for Processing

bel4d processes your Personal Data on the following legal grounds:

• Contractual necessity — processing your registration data, KYC documents, and transaction records is necessary to fulfill our obligations under the Member Agreement (Terms and Conditions) that you accepted at registration.
• Legal obligation — bel4d is required by its international licensing obligations and applicable law to process certain data for KYC, anti-money laundering, and responsible gaming compliance purposes.
• Legitimate interests — bel4d processes technical and gaming activity data for fraud prevention, platform security, and service improvement, where these interests do not override your fundamental privacy rights.
• Consent — where bel4d sends you direct marketing communications (e.g., promotional email newsletters), we rely on your explicit consent, which you may withdraw at any time by contacting Customer Support.

6. Data Sharing and Disclosure

bel4d does not sell, rent, or trade your Personal Data to unaffiliated third parties for commercial or marketing purposes. Your data may be shared only in the following limited circumstances:

6.1 Operational Service Providers

bel4d engages vetted Third-Party Providers to deliver specific operational services on its behalf. These providers are contractually bound to process your data only as instructed by bel4d and in accordance with applicable data protection standards. Categories of providers include:

• Payment processors and banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) — for deposit and withdrawal processing
• KYC and identity verification partners — for document validation and fraud screening
• Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe, and others) — game session data may be processed by these studios under their own regulatory frameworks
• Fraud detection and cybersecurity service providers
• Customer support platform providers
• Cloud hosting and infrastructure providers

6.2 Legal and Regulatory Disclosure

bel4d may disclose Personal Data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.

6.3 Business Transfers

In the event that bel4d undergoes a merger, acquisition, asset sale, or restructuring, Member Personal Data may form part of the transferred assets. In such an event, bel4d will take reasonable steps to ensure that the acquiring entity commits to data protection standards at least equivalent to those in this Privacy Policy and will notify affected Members of material changes to data handling arrangements.

7. Data Retention

bel4d retains Personal Data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as is required by applicable law, whichever is longer. Our general retention standards are:

• Active Account data — retained for the duration of your membership and for a period of five years following Account closure, in accordance with anti-money laundering record-keeping obligations.
• KYC documents — retained for a minimum of five years from the date of submission, or longer where required by the Company's licensing authority.
• Financial transaction records — retained for a minimum of five years from the transaction date.
• Gaming activity logs — retained for a minimum of three years for audit and responsible gaming purposes.
• Customer support communications — retained for two years from the date of the interaction.
• Technical/device data — retained for up to 12 months in standard server logs; fraud-flagged records may be retained longer.

Once the applicable retention period expires, bel4d will securely delete or anonymize Personal Data in accordance with its internal data disposal procedures.

8. Security Measures

bel4d implements a comprehensive set of technical and organizational measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bel4d Platform.
• Encrypted storage for sensitive Personal Data and KYC documents at rest.
• Access controls limiting data access to authorized personnel who require it for specific operational purposes, with role-based permission structures.
• Two-factor authentication (2FA) available for Member accounts and enforced for internal staff systems.
• Intrusion detection and monitoring systems that flag anomalous access patterns in real time.
• Regular security assessments and penetration testing conducted by qualified cybersecurity professionals.
• Incident response procedures to contain, investigate, and notify affected parties in the event of a confirmed data breach.

While bel4d takes all reasonable precautions to secure your Personal Data, no internet-based system is entirely immune to risk. Members are encouraged to use a strong, unique password for their bel4d Account and to enable two-factor authentication. If you believe your account security has been compromised, please contact bel4d Customer Support immediately via live chat.

9. Cookies and Tracking Technologies

bel4d uses cookies and similar tracking technologies to deliver and improve Platform services. A cookie is a small text file placed on your device by the Platform when you visit. Cookies allow bel4d to recognize returning visitors, maintain session state (keeping you logged in during a session), and analyze aggregate usage patterns.

9.1 Types of Cookies Used

• Strictly necessary cookies — required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing Platform functionality.
• Functional cookies — remember your preferences (e.g., language settings, previously selected payment methods) to improve your experience.
• Analytics cookies — collect anonymized data on how Members use the Platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve Platform performance.

9.2 Managing Cookies

Most web browsers allow you to control cookie settings through their privacy or security menus. You can configure your browser to refuse all cookies, accept only certain types, or notify you when a cookie is set. Note that disabling strictly necessary cookies will impair your ability to log in and use the bel4d Platform. Analytics cookies may be declined without affecting core Platform functionality.

10. Your Privacy Rights

As a Member, you have the following rights with respect to your Personal Data held by bel4d:

• Right of access — you may request a copy of the Personal Data bel4d holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete Personal Data. For registration data, many fields can be updated directly from your Account settings; for KYC-verified data, contact Customer Support.
• Right to erasure — you may request deletion of your Personal Data where bel4d has no continuing legal obligation to retain it. Note that KYC and transaction records are subject to mandatory retention periods under licensing and anti-money laundering regulations and cannot be erased during those periods.
• Right to restriction of processing — you may request that bel4d restrict processing of your data in certain circumstances (e.g., while the accuracy of data is being contested).
• Right to data portability — you may request your Personal Data in a structured, commonly used, machine-readable format where technically feasible.
• Right to withdraw consent — where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing based on legitimate interests, including profiling for marketing purposes.

To exercise any of these rights, please contact bel4d Customer Support via live chat or by email at [email protected]. bel4d will respond to all verifiable data subject requests within 30 days of receipt. In cases of complexity or volume, this period may be extended by a further 60 days with written notice to you.

11. Minors and Age Restrictions

bel4d's registration process includes a date-of-birth declaration and KYC verification designed to prevent underage access to the Platform. If bel4d becomes aware that a registered Member is under 21 years of age, the Account will be closed immediately, gaming activity will be voided, and any net deposited funds (after deducting amounts generated through fraudulent underage participation) will be returned to the source payment method. Any Personal Data collected in connection with an underage Account will be deleted except to the extent required for fraud investigation and regulatory reporting.

If you believe that a minor has accessed or registered on the bel4d Platform, please notify us immediately at [email protected].

12. Third-Party Links and Embedded Content

The bel4d Platform may contain references to or integrations with Third-Party Providers (such as game studios) whose own privacy practices govern the data they collect within their respective game environments. bel4d is not responsible for the privacy practices of third-party game studios, payment networks, or any other external service provider. Where a third party processes your data, that processing is subject to that party's own published privacy policies in addition to bel4d's contractual obligations.

bel4d does not host or link to external third-party marketing sites from within the Platform interface. All links on the bel4d Platform lead to internal pages within the bel4d domain.

13. International Data Transfers

bel4d operates under an international gaming license and may store or process Personal Data on servers located outside Indonesia. Where Personal Data is transferred to countries that do not maintain data protection standards equivalent to those applicable in your jurisdiction, bel4d implements appropriate safeguards to ensure the protection of your data, including standard contractual clauses with data processors and due diligence assessments of third-party service providers.

By registering an Account and using the bel4d Platform, you acknowledge that your Personal Data may be transferred to and processed in international jurisdictions as described above.

14. Amendments to This Privacy Policy

bel4d reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Where changes are material, bel4d will provide reasonable advance notice by publishing a notice on the Platform homepage or by sending a notification to your registered email address. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

Your continued use of the bel4d Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. We encourage you to review this page periodically.

15. Contact and Data Inquiries

For any privacy-related questions, data subject requests, or concerns about how bel4d handles your Personal Data, please contact the bel4d Privacy and Data team:

bel4d will acknowledge all privacy-related inquiries within two business days (WIB) and will aim to resolve substantive data subject requests within 30 days of receipt of a verified request.